Welcome to the AlwaysOnVacation Help Center
Everything you really need to know about AlwaysOnVacation
Can't find what you are looking for? We are here to help! Our Customer Support Team is standing by to answer your questions.
For general information about your account on the AlwaysOnVacation Network or finding and booking a vacation rental, please visit our FAQ's section. Also, feel free to contact us with service questions, partnership proposals, or media inquiries.
The 5 Most Viewed Questions
What is a vacation rental?
A. A vacation rental is a home away from home. It can be a private home, condo, villa, or cabin that includes a kitchen and all of the amenities you would expect to find at home. The kitchen should be fully stocked with everything you need to cook and serve a meal.
What is a vacation rental owner?
A.Owners of vacation rentals advertise their properties on the AlwaysOnVacation Network. They are typically a private citizen and sometimes a company, who own properties in resort areas and rent them on a short term basis to vacationers. See our tips for booking directly from vacation rental owners.
How do I book a vacation rental?
A.To book your vacation rental you need to contact the owner directly. Check the availability of the rental through the availability tab on the listing. If there is no availability tab, you will need to contact the owner for availability for your desired dates. See our tips for booking directly from vacation rental owners.
How do I cancel or change my reservation?
A.AlwaysOnVacation is unable to help you with reservations booked directly with owners. Please contact the owner directly and read Tips for Booking Direct with Owners
What if there is a problem with my vacation rental?
A.You will need to work out any issues you have with the owner directly. We suggest you contact the owner as soon as a problem arises during your stay. Don’t wait till afterwards. Be sure to have a phone number to contact the owner in case you have a household emergency. See our tips for booking directly from vacation rental owners.
Do you have questions before you sign up? Have a sales/support issue concerning your existing account? Call us!
Customer Support :
(925) 415-2370 - United States
(44) 208-816-7309 - International
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