Cancellation Policy:
Policies: 1. Deposits: 50% at booking. 50% 45 days before arrival - holidays/events 90 days. (100% payment with special rate.) 2. Check-in 4pm. Check-out 11am. Late check-out = 1/2 day rental. 3. Confirmation, Key Code & Directions will be attached to your email Reservation Confirmation. 4. No smoking inside unit. Violation fees up to $500. 5. New Mexico is a drought state. Please Save Water. 6. Recycle: Use bins outside or separate in bags. 7. Cancellation: No refunds within 45 or 90 (holiday/event) days before arrival. (Unless re-rented) Fee 25%. 8. Pets: Dogs allowed in 'Pet Friendly' units $10/nt. Please clean up inside & outside. 9. We are not liable for personal injuries or illnesses on property. 10. We are not responsible for loss/damage of personal items. 11. Hot Tub: Shower before & no children under 18 w/o adult supervision. 8am to 9pm. 12. Use caution on wet floors, near hot tub, steps and especially icy areas. 13. Leave units as you found them except detailed cleaning. 14. We are not responsible for “Act of God or City/State.” No refunds for weather, electrical, water etc. 15. Services: Shalimar 612.669.6010 Charla 505.501.0689 Allow 2 days. Taos Maint.: Rick 575.613.0120 Clean: 575.770.0541 16. Non-emergency guest service charge: $25/hour. 17. Damages: Guests responsible for all damage/loss that occurs during stay. Billed to guest. 18. Eviction: By owner, manager. Violations include: # people, damage, smoking, disturbance. 19. Maintenance: Owner & manager may enter premises for inspection or maintenance. 20. Disputes: State of New Mexico (Santa Fe/Taos County) governs disputes. Guest pays expenses. 21. House Rules: City quiet hours 9pm to 8am. Turn off or dim outdoor lights & be quiet after 9pm. 22. Please watch your speed & drive slow through our private neighborhoods. 23. Housekeeping: If unit is not clean/ready at 4pm or arrival. 24. DNM has the right to move you if necessary to a comparable or upgraded unit.
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